Please upgrade to the new Edge browser, or use Chrome, Firefox or Safari, before continuing. Internet Explorer will not support the best shopping experience on the ADI Digital Branch site after March 12, 2021. close button

From our central support centre your order can be pre-built and configured prior to delivery, eliminating risk with out of box failures and saving time and money on site.

Built and configured in a safe & isolated environment tests can be conducted to identify faults and can eliminate costly risks of failures. We are also able to make customisations so your equipment is ready for installation upon delivery – meaning less downtime trying to arrange replacements and less time on site.

Our services include:

  • Configuration of IP settings on all network devices
  • Installation and configuration of software on all equipment
  • Configuration of recording and viewing resolutions
  • Configuration of remote viewing PCs
  • Creation of user accounts and passwords
  • Check firmware updated to the latest version
  • Custom firmware created and installation
  • Testing for out of box failures
  • Hardware optimization and guaranteed storage for qualifying enterprise solutions
  • Custom label equipment for easy location whilst on-site
  • Provide full system documentation

Available for

Intrusion Video
Whether you are working on a small project, a complex integrated solution or require a bespoke install, you can choose ADI’s pre-build and configuration service.


Program IP address
Program subnet mask
Program gateway
Update latest firmware (camera & recorder)
Add camera to recorder
Install & configure HDD (recorder)
Camera name (recorder)
Set camera resolution (recorder)
Set camera frame rate (recorder)
Set recording schedule (recorder)
RAID configuration (recorder)
Client workstation configuration
Have a bespoke project in mind?

The ADI Technical Support Team are experienced in providing bespoke solutions for any install, from small residential jobs to large scale commercial projects. To learn how you reduce time on site drive the total cost to deliver, discuss your requirements with your local ADI Account Manager.

ADI works with all the leading security and Fire manufactures
Or maybe you need something simple....

Installing a hard drive or checking for the latest firmware upgrade of our NVR / DVR? We can do that too!

Please contact your account manager today for more information.
close button