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Website Support

How to navigate and use Digital Branch to find what you need

Website FAQs

As an ADI customer, you can purchase, check prices and stock availability at the local branch and central warehouse, see order history (your last 100 orders), see invoices and delivery statements, request quotes and find the best deals when logged into your online account.
ADI customers may view invoices, delivery statements and order history (your last 100 orders) online by logging into My Account.

1. Go to My Account > Orders

2. Sort through your orders by: · Type: order number, reference number or PO number · Status: open, completed, partially completed, cancelled or on hold · Date range *Please note that only your last 100 orders are visible.

3. As soon as your order has left our warehouse your invoice will be visible, together with your track & trace number that takes you directly to the website of the transportation agent.
If you know exactly what you want to order, our order upload tool in Quick order, helps you check out faster. Log into My Account and go to Quick Order. Use: Upload Excel or .csv File. Download and complete the excel spreadsheet template, then upload your excel back to the site. Your order will be added to your cart. You can proceed to checkout. *The upload will only work for products that are available on the ADI Digital Branch.
Using Quick order in My Account offers customers an easy way to check out faster. To use the function, go to My Account > Quick order. Enter the item numbers into the text box. You can add the items directly to your card or save them into a favorite list for future use.
The Lists function is a convenient feature that allows you to save products for future use. You can add products to lists from a search results page, a product detail page, from your cart or via the Quick order functionality. To add or create a list from your cart, click Move to List for each item you wish to add. A pop-up window will appear instructing you to select items from an existing list or create a new list. To see everything in your lists, go to My Account > My Lists. From here, you can rename, delete or export your lists. When you’re ready, you can add an entire list to your cart at once. The list will remain available on your account.

Recently Purchased

Our Recently Purchased function is a quick and easy way for visitors to find the last 100 products purchased from their account. There is also a search function making it even easier to find what you are looking for fast.

You can also re-order any order from your order history by simply sending a copy of the order to your shopping cart. In the card you can adjust quantities and still remove or add products.
Customers can see what’s in stock at their local branch on product level. Every product page will show the available stock at the nearby branch and Oldham hub.
On the sign in page for My Account, click on “Forgot your username or password?” under the Sign In button and continue through the process for recovering your username or password.
You will receive an order confirmation email as soon as you place an order on the website. Most in-stock products leave our facilities within one day; special order items will have to be shipped from vendor facilities and may take longer to ship.
You can check tracking for your last 100 orders within My Account. Go to Orders and click on an order number. If the order has shipped, you will see a “Tracking Number” button at the bottom of the page.
We offer different access levels. On default you are given Full Access that will allow you to purchase online. But sometimes Limited Access is requested. On this access level you cannot purchase, see product pricing, stock availability or request quotes. You can view product information and download datasheets and manuals.

If you would like to change your level of access, please contact your ADI representative to have your access level changed.
We can give Administration Level Access to specific users within your company. This will allow those users to manage all user logins under your account. To request Admin Level Access please contact your ADI representative.
Your session will time out after four hours of inactivity. Your shopping card is saved for 5 working days. Stock is NOT reserved for items in your shopping cart. Please check availability regularly to avoid disappointment.

Customer Support

Central number: +31 (0)88-2345400
Customer Service: +13 (0)88-2345410
Projectenteam: +31 (0)88-2345445
RMA: +31 (0)88-2345415
Credit Control: +31 (0)88-2345450

Online Account Benefits

For more than 25 years, ADI has been the leading security and low-voltage distributor professionals rely on.

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