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Customer's Case Study

Videalert Ltd

Multiple Local Authorities Clean Air Initiative

Key Project Considerations

Challenged to deliver complex pre-configuration of AXIS cameras & Connectix cable solutions & ancillaries for over 70 UK locations and deliver to the client in 3 staggered batches with each site’s product packed individually and separated to ensure seamless delivery of an important environmental project. The client required:

  • Vendor price support
  • Specific staggered and on time delivery
  • Elimination of out of box failures
  • Reduce installation time by including plug and play capability
  • Maximise the efficiency of the project delivery
  • Minimise labour costs increasing customer competitiveness to win the project

The Result

100% on time delivery ensuring that project time frames were met.
Drove the lowest cost to deliver and improved operational efficiencies with removal of 2 full man weeks
Improved relationships: ADI to client, ADI client and end user resulting in further project orders and value-added service delivery.

Key Project Deliverables

Manufacturer Price Support

ADI leveraged vendor relationships negotiate project price support for the client. 100% of the additional discount was passed directly to the customer creating savings of c.£50,000. We also extended the period of price support to ensure any risk of product price inflation.

Pre-Configuration Services

ADI pre-configured 296 cameras for 70 different site locations including every camera had the latest firmware installed, programming individual IP addresses, setting user names, passwords, user rights, re-packaging with associated brackets and labelling the packages to include Site ID and location, Camera name and IP address. A total of 2 manweeks in time was removed from the customers cost and 4 out of box failure were discovered and replaced ensuring ‘right first time’ delivery & installation.


Each batch was labelled, palletised and shrink wrapped to ensure safe delivery to the customer’s premises. The deliveries were scheduled and planned across three short, staggered delivery windows. ADI achieved 100% on-time delivery.

The ADI Value Added Service

The Project Support Team facilitated client consultation with customer and vendors to ascertain requirements. A key challenge arose as the customer was moving office and warehouse premises during delivery of the project and ADI maintained the client’s timings and helped maintain client reputation with the end user.

"The communication from the ADI project support team was fantastic and meant we were able to provide all the information they needed to deliver the services we required. Ultimately, our profitability on this job increased due to the reduced installation time and we were able to deliver quickly and strengthen our relationship with the end users"

Operations and Projects Manager

Thales UK

Thermal BTM Solution for National Rail Infrastructire Project (Network Rail)

Key Project Considerations

An urgent Body Thermal Temperature Monitoring System was required across the National Rail Network to help maintain critical infrastructure across the UK by protecting staff from the risk of COVID-19 and ensuring continuity of services. A Global Supplier was required by Thales to work with the nominated Technology Supplier Dahua, to supply and manage a large roll out of 120+ sites across the UK within a 1 month window.

The Result

Project was deployed across 120+ sites within one month, helping protect the National Rail Network during the COVID Pandemic
Vendor Price Support: Customer savings of c.£350k.
Saved time for the client by preconfiguration of cameras, black box solutions and customer firmware and customer products.

The ADI Value Added Service

Client consultation with vendor and client where held, ADI provided product demonstrations to ensure the right solution was fit for the client and fit for purpose.

Provide a dedicated cross disciplined Project Support team to manage the end-to-end process which included, Key Account Management, Product Management, Inventory Team, Technical Support, Pre-Build & Configuration Dept and Logistics Team. The team created clear and robust communication process to the Thales team to ensure requirements were captured and delivered first time.

ADI sourced job kit, deployed and managed supply of the dynamic critical project, with 1-weeks’ notice, across multiple vendors such as Dahua, Connectix and WBOX which included product evaluation, ensuring compliancy of specification.

Work with Dahua to manage custom software licences, install custom firmware, and custom product models. Negotiated additional savings and provided a single source supply chain that made significant efficiency gains.

"I would like to thank ADI for their commitment in supporting Thales with regards to the Thermal Body Measurement Solution for the Network Rail trials. Your responsiveness and order performance in provision of DAHUA assets for Network Rail trial helped us secure by the contract."
"This piece of work has been recognised across Thales UK and our end customer and has allowed us to not only win this first contract but look in to future developments."

Head of Procurement - Systems & Equipment

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