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Project Support
Services across Solutions

Installers and integrators who need help with their projects in order to save time on site, reduce overall costs, minimise risk and enhance end-user satisfaction could benefit from project support services. Whether it’s site surveys, system design, product demonstrations, pre-build and configuration of equipment or troubleshooting you require, ADI has the solutions, team and expertise to make your job easier.

Early engagement with the ADI Project Team will be beneficial in designing the optimal solution as they coordinate information and liaise with internal and external stakeholders to ensure your project is delivered on time and within specification.

Project Support Services


commissioning prebuild-preconfiguration product-demos site-survey system-design training troubleshooting
intrusion No Yes Yes Yes Yes Yes Yes
video Yes Yes Yes Yes Yes Yes Yes
access Yes Yes Yes Yes Yes Yes Yes
fire No No Yes Yes Yes Yes Yes
av Yes No Yes Yes Yes Yes Yes
network-solutions No No Yes No No Yes Yes

Site Surveys

The site survey service is backed up with multi-discipline product experience and by using this service you will have access to the widest product range across the UK and Ireland, eliminating the need to involve many different third parties. Utilising the service could increase efficiency, save time on site and help provide compliant, fit-for-future and unbiased brand solutions. As part of the site survey, the project support team offers equipment recommendations, full system specifications with all required supporting documentation and schematic diagrams where appropriate, and complete end-to-end technical support.

Product Demos

Benefit from ADI's access to the widest range of fire safety, intrusion and audio-visual solutions in the UK and let our product specialists demonstrate the latest technology, product features and customer benefits in a face-to-face or interactive environment. Product demonstrations are uniquely matched to your customer's project requirements, allowing you to see and test the product before the installation or presentation to your client.

System Design

A discipline expert within the Technical Support Team will work closely with you to develop a detailed understanding of the customer’s safety, security or audio-visual needs and expectations. In return, the team will provide a solution by designing a fit-for-purpose system at the best possible cost while complying with regulations and legislation. To start the system design process, the submission of a tender document, or technical / design drawings would be required.

Pre-Built and Configuration

To avoid hardware faults and eliminate the costly risks of out-of-box failures, your client's security solution can be pre-built, customised, configured and thoroughly tested by our central support centre before delivery. Similarly, firmware and software can be reviewed and updated ahead of the installation date, saving you time on site and money.


Access to ADI's fully accredited team of specialists to assist with on-site project commissioning and installation will help ensure that you fully meet all the operational aspects of your client's project. Whether it is setting up video surveillance, an access control system or fitting audio-visual equipment, you will receive the highest level of project support.


Resolving a problem fast is key to customer satisfaction, and ADI’s Technical Support team can troubleshoot virtually or on site with technical experts serving the United Kingdom and Ireland. The central Technical Support team can be reached by phone or email, or alternatively visit your closest branch to speak to a local expert.

Submit Your Support Request

From product recommendations to system integrations, our knowledgeable staff can guide you through your next project and answer all your questions. Provide as much detail on your project to the systems design group.

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